High Street Shopping

Unless the goods are damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant if you decide you no longer have need for them. If, however, the goods are faulty then the postage costs will be refunded and you will receive a replacement item or a full refund for your purchase. It’s recommended that you keep relevant documentation to prove you have returned the item, as proof of shipping is not proof of receipt.

All items ordered online should have a guarantee in case you are unhappy with the item that you have purchased, as they do when bought in store, guarantees are only valid for a certain amount of time. It’s a good idea if, as soon as you receive a faulty item, contact the retailer. Always check your delivery before signing for it. Once signed for, in effect, means you are happy with your purchase. Some companies won’t replace your item if it has been signed for.

You will receive a full refund and the retailer will contact you by email when your item is made available again. If you have paid by cheque, the company will probably send you a cheque with the relevant cost to your address if you require a full refund rather than a replacement. If you paid by credit or debit card, the payment will be made directly into your account, although it may take a few days to appear on your statement.

Providing you supply a valid email address you will receive an email a minute or so later confirming your online order including what you have purchased, the amount being charged to your credit/debit card plus the quantity of your order. Once this email has been received, there is usually a link, which you need to click on to be taken to the checkout page of the website. You are then asked to enter your payment details if paying by credit or debit card.