How long do I have to return an item? What are my consumer rights?
Posted in Uncategorized on June 22nd, 2009
You usually have a statutory 30 days period in which to return the item, unless stated differently by the company in question. It is usually made clear by the trader in question, receipt or email. Make sure you know your consumer rights before you buy!
Are their any instances when you cannot cancel?
Having bought an item online, there are certain instances when you can’t return an item.
· If you have ordered specific items which have been custom-made to your specifications.
· Fresh food or flowers which could possibly go off quite quickly.
· Printed items such as newspapers and magazines as they are bound by a date.
· Sealed items which have been opened such as CDs, DVDs, computer software etc.
· Items which have not been returned within the given statutory period.
· Items which have been used or noticeably worn.
If you have bought something which you are not satisfied with you are entitled to 7 working days cooling off period.
If you wish to complain about items you bought or a service you experienced, you need to inform them straight away. You should then put your dealings with them in writing and address it to the manager or customer services and await a reply.