What happens if the availability changes after I’ve been charged?

You will receive a full refund and the retailer will contact you by email when your item is made available again. If you have paid by cheque, the company will probably send you a cheque with the relevant cost to your address if you require a full refund rather than a replacement. If you paid by credit or debit card, the payment will be made directly into your account, although it may take a few days to appear on your statement.

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