What happens if the item I receive is faulty on arrival?
All items ordered online should have a guarantee in case you are unhappy with the item that you have purchased, as they do when bought in store, guarantees are only valid for a certain amount of time. It’s a good idea if, as soon as you receive a faulty item, contact the retailer. Always check your delivery before signing for it. Once signed for, in effect, means you are happy with your purchase. Some companies won’t replace your item if it has been signed for.